Coronavirus Resource Page

March 18, 2020

Health and safety are number one priority; Critical electric service continues

At DOMLEC, the health and safety of customers, employees and the communities we serve is our top priority. We are prepared for the coronavirus pandemic and are taking steps to help customers – and to prevent the virus’ spread as we continue to provide vital energy to our customers.

General Manager Bertilia McKenzie says the essential work of generating, distributing and supplying electricity continues despite the current situation.

We have activated the following measures as part of our pandemic prepaerdness plan until further notice:

  • Limiting our employees’ in-person contact with customers.
  • Service connections and disconnection will continue for the time being.
  • Facilitating work-from-home scenarios for our employees who are not required to report to a worksite.
  • For employees who must continue to report to our premises:
    • Requesting all employees with flu-like symptoms to remain at home and monitoring those employees through our health and safety team.
    • Increasing our cleaning and disinfecting regimens throughout our facilities, and
    • Implementing social distancing practices throughout the business.
  • All business travel has been suspended and we are monitoring any personal travel plans, imposing a 14-day self-isolation following travel from infected regions.
  • All face-to-face meetings have been suspended

We are sensitive to these challenging times and understand if a customer is unable to pay their bill on time because they are unable work, whether it’s due to self-isolation or illness -- or some other pandemic-related circumstances. We urge these customers to call us at 255-6011/255-6005 or 255-6025 and make a payment arrangement plan.

As we continue to monitor the ever-changing situation, it is important for our customers to know that we’re here for them. We are able to respond quickly as the situation changes and we will keep our customers informed with important updates.

Customers can also visit the company’s Facebook page for up to date information or should they have questions or concerns. Kindly send messages through the message box.

Preventing the spread of COVID-19

  • Stay home: People who are mildly ill with COVID-19 are able to recover at home. Do not leave, except to get medical care. Do not visit public areas.
  • Stay in touch with your doctor. Call before you get medical care. Be sure to get care if you feel worse or you think it is an emergency.
  • Avoid public transportation: Avoid using public transportation, ride-sharing, or taxis.
  • Stay away from others: As much as possible, you should stay in a specific “sick room” and away from other people in your home. Use a separate bathroom, if available.
  • Limit contact with pets & animals: You should restrict contact with pets and other animals, just like you would around other people.
    • Although there have not been reports of pets or other animals becoming sick with COVID-19, it is still recommended that people with the virus limit contact with animals until more information is known.
    • When possible, have another member of your household care for your animals while you are sick with COVID-19. If you must care for your pet or be around animals while you are sick, wash your hands before and after you interact with them.
  • Call ahead: If you have a medical appointment, call your doctor’s office or emergency department, and tell them you have or may have COVID-19. This will help the office protect themselves and other patients.
  • If you are sick: You should wear a facemask when you are around other people and before you enter a healthcare provider’s office.
  • If you are caring for others: If the person who is sick is not able to wear a facemask (for example, because it causes trouble breathing), then people who live in the home should stay in a different room. When caregivers enter the room of the sick person, they should wear a facemask. Visitors, other than caregivers, are not recommended.
  • Cover: Cover your mouth and nose with a tissue when you cough or sneeze.
  • Dispose: Throw used tissues in a lined trash can.
  • Wash hands: Immediately wash your hands with soap and water for at least 20 seconds. If soap and water are not available, clean your hands with an alcohol-based hand sanitizer that contains at least 60% alcohol.
  • Wash hands: Wash your hands often with soap and water for at least 20 seconds. This is especially important after blowing your nose, coughing, or sneezing; going to the bathroom; and before eating or preparing food.
  • Hand sanitizer: If soap and water are not available, use an alcohol-based hand sanitizer with at least 60% alcohol, covering all surfaces of your hands and rubbing them together until they feel dry.
  • Soap and water: Soap and water are the best option, especially if hands are visibly dirty.
  • Avoid touching: Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Do not share: Do not share dishes, drinking glasses, cups, eating utensils, towels, or bedding with other people in your home.
  • Wash thoroughly after use: After using these items, wash them thoroughly with soap and water or put in the dishwasher.

Clean high-touch surfaces in your isolation area (“sick room” and bathroom) every day; let a caregiver clean and disinfect high-touch surfaces in other areas of the home.

  • Clean and disinfect: Routinely clean high-touch surfaces in your “sick room” and bathroom. Let someone else clean and disinfect surfaces in common areas, but not your bedroom and bathroom.
    • If a caregiver or other person needs to clean and disinfect a sick person’s bedroom or bathroom, they should do so on an as-needed basis. The caregiver/other person should wear a mask and wait as long as possible after the sick person has used the bathroom.

High-touch surfaces include phones, remote controls, counters, tabletops, doorknobs, bathroom fixtures, toilets, keyboards, tablets, and bedside tables.

  • Clean and disinfect areas that may have blood, stool, or body fluids on them.
  • Household cleaners and disinfectants: Clean the area or item with soap and water or another detergent if it is dirty. Then, use a household disinfectant.
    • Be sure to follow the instructions on the label to ensure safe and effective use of the product. Many products recommend keeping the surface wet for several minutes to ensure germs are killed. Many also recommend precautions such as wearing gloves and making sure you have good ventilation during use of the product.
    • Most EPA-registered household disinfectants should be effective.
  • Seek medical attention, but call first: Seek medical care right away if your illness is worsening (for example, if you have difficulty breathing).
    • Call your doctor before going in: Before going to the doctor’s office or emergency room, call ahead and tell them your symptoms. They will tell you what to do.
  • Wear a facemask: If possible, put on a facemask before you enter the building. If you can’t put on a facemask, try to keep a safe distance from other people (at least 6 feet away). This will help protect the people in the office or waiting room.
  • Follow care instructions from your healthcare provider and local health department: Your local health authorities will give instructions on checking your symptoms and reporting information.
 
  • People with COVID-19 who have stayed home (home isolated) can stop home isolation under the following conditions:
    • If you will not have a test to determine if you are still contagious, you can leave home after these three things have happened:You have had no fever for at least 72 hours (that is three full days of no fever without the use medicine that reduces fevers)
      AND
      • other symptoms have improved (for example, when your cough or shortness of breath have improved)
        AND
      • at least 7 days have passed since your symptoms first appeared
    • If you will be tested to determine if you are still contagious, you can leave home after these three things have happened:
      • You no longer have a fever (without the use medicine that reduces fevers)
        AND
      • other symptoms have improved (for example, when your cough or shortness of breath have improved)
        AND
        you received two negative tests in a row, 24 hours apart.